ONBOARDING GUIDE
Prepare your merchant application, step by step
Prepare the documents, then complete company, business and stakeholder information in eight steps, with guidance, screenshots and checks along the way.
Your application journey
Follow the steps in order. Values shown in screenshots are examples.
- 01
Create a company account
Register using actual company information and check contact details, authorisation and account information.
- 02
Open Complete information
Find the information-completion section and read the authorisation and information-accuracy declarations.
- 03
Company details and registration certificate
Enter company information from official registration documents and upload the matching certificate.
- 04
Address and business information
Distinguish registered and operating addresses, then provide address evidence, industry and expected transaction volumes.
- 05
Sales channels and store information
Select actual sales channels and prepare applicable store photographs and customer-service details.
- 06
Stakeholders and beneficial owners
Distinguish representatives, directors, individual UBOs and corporate shareholders before entering portal records.
- 07
Personal details and identity documents
Check names, residence, document validity and PEP details, ensuring files belong to the correct person.
- 08
Obtain and upload the UBO declaration
Confirm the applicable template and signing requirements before checking and uploading the declaration.
Completing the fields is only one part of the process
Completed sections, application submission, approval and service activation are separate milestones. Refer to the actual portal status or onboarding team confirmation.