Refunds

1. Initiate refunds

You can initiate refund via YabandPay App or YabandPay portal.

To refund a payment via YabandPay portal:

• Go to Transactions > Payments, and select the payment that you want to refund. Then open the payment details page.
• Click Add a new refund below Payment workflow.
• Input the amount you would like to refund and the refund description such as the reason.

To refund a payment via YabandPay App:

• Go to Transactions, and select the payment that you want to refund. Then open the payment details page.
• Click Refund.
• Input the amount you would like to refund and the refund description such as the reason.

2. Refund authority

We have 3 kinds of refund authority for each cashier.

• Approved: Refunds can be initiated but need to be approved. Administrator or Operator has the authority to approve in “Refunds”.
• Immediately: Refunds can be initiated and are effective immediately without approval.
• Disable: Refunds can not be initiated.

The default cashier refund authority is Approved to keep it safe.

To change the refund authority:

• Go to Settings > Stores > Cashier account > Basic information > Refund authority.
• Select the authority you prefer.
• Save the change.

3. Manage and confirm refunds

You can view the refunds in Transactions > Refunds, and approve the to-be-approved refunds.

Only Administrator and Operator have permission to manage and confirm refunds.

4. Refund status